We know mobile technology is changing the way fleet and service companies run their business – but how exactly? With an excess of data available from mobile solutions, what is the most important and where should leaders in transportation start? A tried and true practice is to start with the foundational information by collecting actual route data. How long was the route compared to what was planned, how many unplanned stops were there, how many changes or added stops were made, how many exceptions or service failures occurred?
A new report by the Aberdeen Group called Fleet Management Trends: Mobile Assets Move Beyond the Map sheds light on fleet management best practices. The conclusions from the report come from a study of organizations in supply chain, manufacturing and end-user service industries. Some of the most enlightening statistics from the report have to do with customer service and customer communication. The report mentions that while cost savings is still a priority in fleet management, customer relationships are more and more important.
Research from the report supports our belief that proactive customer communication, as demonstrated with Roadnet Active Alert, results in improved customer satisfaction rates. Being able to notify customers about foreseeable changes that impact deliveries or service calls enables businesses to improve customer communication. Customers no longer accept long delivery time windows; they are accustomed to receiving quick turnaround times and on-demand insight into their deliveries. If your business cannot provide that, someone else can.
Your business must constantly solve customer challenges quickly. Mobile technology empowers solutions to communication breakdowns that are both costly and time consuming.
We’re hosting a live webcast series looking at the latest mobile solutions for fleets and service companies to impact customer service and cost savings. Register now for this 30 minute web event 10/2 @ 2pm ET.
Roadnet Transportation Suite v3.6.7 is now available for customers to download! This quarter’s enhancements are getting us ready for the big football season by adding some new plays and better tools for blocking and tackling.
Get the ball down the field faster with mobile printing. Print a receipt at the point of service or delivery –or another custom report, form or survey that you’ve built. Put customers at ease by providing them with written confirmation of what has been delivered or performed. Don’t need to print? Easily view them on the mobile device or email them on the fly.
Create multi-day routes that hit the numbers when planning layovers. This new play will make layovers adjust to meet all the different constraints that surround them, including customer commitments, and the rules regarding the minimum and maximum amount of time a layover must be. Now, you’ll always be sure to meet the expectations of your customers scheduled for the next day.
To help you make critical plays, satellite maps have been introduced to RTS. Geocode customers more accurately and give greater context to playing back routes with the display of buildings, parking lots and other landmarks. Plus, increased location editing functionality, more mobile application, reload and messaging functionality will make life faster and easier.
An there’s more – to find out about all of the new functionality in RTS v3.6.7, visit support.roadnet.com.
Labor Day marks end-of-summer celebrations, barbecues, road trips and fun. And for many of our customers, especially in the food and beverage industries, a great weekend for business. But as the holiday weekend brings more people to the road, accident rates are historically high.
AAA predicts more people will be on the road due to lower gas prices. This means drivers should be extra vigilant to ensure safe practices. Drivers should know not to get behind the wheel after drinking, but also to take breaks during long road trips and avoid in-vehicle distractions like talking on the phone, texting and eating while driving.
To see how your city fares in driver safety, Allstate’s America’s Best Drivers Report ranks U.S. Cities. For the first time, the report provides an interactive mapping tool to show how population, city density and precipitation factor into the ranking. Fort Collins, CO ranks #1 overall this year, while Worcester and Boston, MA are at the bottom.
No matter where you live or where you’re traveling this Labor Day weekend, be alert, be safe and enjoy the holiday.